Frequently Asked Questions

Yes, we update our catalog each season with new models, sizes, colors, and sustainable materials to always offer modern and responsible options.

We collaborate with premium brands as well as promotional brands, allowing us to provide both high-end apparel and cost-effective options for large campaigns — always using sustainable materials.

Our products are manufactured in Bangladesh, India, China, and the European Union. Depending on the supplier, items may carry certifications such as GOTS, OEKO-TEX, GRS, or PETA-Approved Vegan, which guarantee sustainable materials, responsible processes, and compliance with international standards.

Yes, some techniques have restrictions regarding fine details, minimum sizes, or number of colors. Our team will review your design and recommend the best option for optimal results.

Yes, once the order is confirmed, we provide digital mock-ups for your review and approval. Production will only proceed once the mock-ups have been approved.

Yes, we provide guidance to ensure the correct application of your logo, adjusting size and placement according to the chosen printing technique. Please note that we do not modify the original design or change colors: the final logo must be supplied by the client in vector format and suitable files.

Yes, we have additional catalogs with 100% customizable products, available under special request through our account managers. These projects typically require higher minimum order quantities and are subject to specific production timelines.

The most popular techniques are DTF printing, embroidery, and screen printing. DTF and embroidery are valued for their durability and premium finish, while screen printing is the preferred option for wholesale orders of over 100 units due to its excellent cost-to-quality ratio.

In some cases, yes—especially if the items are available in our extended catalogs. These orders typically require higher minimum quantities and must be managed directly with an account manager.

We usually send your quotation within 24 business hours, depending on the complexity and size of the order.

• Blank orders: these are processed automatically and very quickly in our system, so in most cases they cannot be modified or canceled. Please contact us urgently via WhatsApp or at info@organicblank.com so our team can attempt to stop the process.
  
  
• Customized orders: modifications or cancellations are only possible before the digital mock-ups are approved. Once the manufacturing, customization, or distribution process has started, the order can no longer be changed or canceled.

 Yes, we offer the option to request customized samples with your logo or design, so you can check both the product quality and the printing or embroidery result before placing a wholesale order. These samples involve higher costs and are managed through our contact form.

Prices shown on the website are exclusive of VAT, although you can see the VAT-inclusive value below each amount. The tax will be applied at checkout according to current regulations and the billing location. We also offer tax exemption for companies outside of Spain that provide the required fiscal documentation.

We accept bank transfer, credit/debit card, PayPal, Klarna, and Google Pay, giving you flexible options to complete your purchase.

For customized orders we normally require full payment in advance before starting production. For large-volume projects, we recommend contacting our specialists to evaluate adapted payment conditions.

Our products are mainly manufactured in Bangladesh, India, China, and the European Union, depending on the garment type and supplier. All our products are stocked in Europe, and the customization is carried out in our workshops in Spain.

Yes, we offer apparel for men, women, and unisex models, as well as sizes and garments for children and babies, covering all needs.

Yes, it is possible to split an order into multiple delivery addresses, provided this is specified in advance when confirming the quotation.

For international orders, the client is responsible for import taxes, duties, and local VAT. Carriers such as FedEx or UPS manage customs clearance, but all related costs are borne by the client. Our account managers will guide you on the necessary documentation to help streamline the process.

Our catalog includes products from different warehouses and suppliers. If your order combines items from multiple locations, separate shipments are required, which may increase the total shipping cost. Whenever possible, we try to consolidate items into a single shipment to optimize costs, but this cannot always be guaranteed.

For international orders, the client is responsible for import taxes, duties, and local VAT. Carriers such as FedEx or UPS manage customs clearance, but all related costs are borne by the client. Our account managers will guide you on the necessary documentation to help streamline the process.

Our main warehouse is located in Spain, where we handle production, customization, and distribution of orders.

No, we only store products purchased through Organic Blank to ensure proper traceability and efficient logistics management.

You must contact our team through the email returns@organicblank.com, providing your order number and the reason for the return. Our team will confirm the steps to follow.

• For returns due to reasons not attributable to Organic Blank (sizes, change of mind, etc.), the customer is responsible for shipping costs.
  
• If the return is due to our error or a defective product, we cover the collection and replacement costs.
  
• Returns outside the European Union: if the return originates from a country outside the EU, the customer must also cover any potential customs charges in addition to shipping costs.

Refunds are processed once the products have been received and inspected at our warehouse. They are normally completed within 7–14 business days, using the same payment method as the original purchase.